General terms and conditions of business
General terms and conditions with customer information
As of 12/2025
1. Scope
1.1 The following general terms and conditions apply exclusively to the business relationship between us and the customer in the version valid at the time of the order. Differing general terms and conditions of the customer will not be recognized unless we expressly agree to their validity in writing.
1.2 Our General Terms and Conditions also apply if we carry out the delivery without reservation despite being aware of the customer’s conditions that contradict or deviate from our General Terms and Conditions.
1.3 Our General Terms and Conditions apply to both consumers and entrepreneurs, unless a differentiation is made in the respective clause.
1.4 The customer is a consumer to the extent that the purpose of the scheduled deliveries and services cannot be predominantly converted into his commercial or independent professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.
2. Contractual partner, customer service
The contract is concluded with the Teigwarenfabrik Jeremias GmbH. You can find further information about us in the imprint. You can reach our customer service for questions, complaints and objections under the telephone number 07231/94883-0 as well as by e-mail underwebshop@jeremias.com
3. Ordering process and conclusion of contract
3.1 The listing of the products in the shop is a non-binding invitation to place a customer order. The purchase contract is only concluded when you place the desired number of items in the virtual shopping cart, place the order there and we accept the order by sending an order confirmation or invoice.
3.2 Ordering in the shopping cart takes place in several steps. First you have to click the “Add to shopping cart” button. You can then change the number of the selected product or delete it completely. Alternatively, you can cancel the ordering process by using the browser’s “Back” button or closing the browser window; an order would not have been made in any of the cases. During the entire ordering process up to the binding order (see below), you can cancel the order by closing the browser or going back as described above. After clicking the “continue shopping” button, you can select additional products and add them to your shopping cart. On the “My shopping cart” page you can change the number of selected products or delete them completely. Here, too, you still have the opportunity to cancel the ordering process by closing the browser window or going back to the previous steps using the browser’s “Back” button. After clicking the “continue shopping” button, you can select additional products and add them to the shopping cart by clicking the “add to shopping cart” button. After clicking the “Proceed to checkout” button, you will be taken to the “Your address” page, where you must provide your name, address and email address as mandatory information. You can create the data you have entered as a customer account so that you do not have to enter this data again for later purchases, but can then make purchases more conveniently using your created customer account. To do this, click on the “Register” button. There you can log in with existing data or register again.
If you want to deliver the goods to a different address, uncheck the “Deliver to this address” box. You will then be asked to enter the different delivery address in the next field. By clicking the “back” button you will return to the shopping cart and can change the number of selected products or delete them completely. Here, too, you still have the opportunity to cancel the ordering process by closing the browser window or going back to the previous steps using the browser’s “Back” button.
After clicking the “Proceed to checkout” button, you will be taken to the “Confirm order” page; Here you must choose one of the various payment methods available and click on the relevant fields to confirm that you accept the general terms and conditions. Finally, you also have the option to change the main and/or billing address and/or delivery address. Here, too, you still have the opportunity to cancel the ordering process by closing the browser window or going back to the previous steps using the browser’s “Back” button. Only by clicking on the “pay now” order button will you make your order binding. If you would like to correct or change details of your order, click on the “Back to shopping cart” button instead, which will take you back to the “Shopping cart cart” page (see above).
Until you click the “pay now” button, you can cancel the ordering process at any time by closing your browser or leaving our online shop or website. After clicking the “pay now” button, the contract is not concluded when we receive the order. Immediately after sending your order, you will receive another confirmation of receipt by email from us, which will also list all the details of the purchase. The condition for an effective conclusion of a contract is always that we send a separate order confirmation or invoice after this confirmation of receipt email.
3.3 The contract shall be concluded in German.
4. Shipping, shipping costs
We only ship to delivery addresses within Germany. Shipment will take place within 2 working days after receipt of payment. Information about shipping costs can be found under the link”shipping costs”below the price on the respective product page as well as under the link “Shipping costs” in the footer of the online shop under the column “Legal”.
For delivery to other countries please contact us. We only deliver by mail. It is not possible to pick up the goods yourself.
The goods are dispatched by post. We bear the shipping risk if the customer is a consumer.
In case of a revocation, the customer has to bear the direct costs of the return shipment.
5. Prices, payment, shipping costs
All prices are in Euro (EUR) and include the legal value added tax and other price components. All price quotations refer to the indicated number of pieces or quantity. The following payment methods are available to you: PayPal and advance payment by bank transfer. When paying via PayPal or PayPal-Plus, your account will be debited upon acceptance of the purchase offer by us. Payments via PayPal or PayPal-Plus are only possible in Euro and from accounts which are kept in the Federal Republic of Germany. In case of payment in advance, the amount is due immediately upon conclusion of the contract and is payable within 7 days. We will give you our bank details in the order confirmation/invoice and deliver the goods after receipt of payment.
6. Delivery conditions, transfer of risk, reservation of self-delivery
6.1 We are entitled to make partial deliveries, provided this is not unreasonable for the customer.
6.2 If the product ordered is not available, we will inform the customer of this in the separate order confirmation. If the product is permanently unavailable, we will not issue a declaration of acceptance. In this case, a contract is not concluded.
6.3 If the customer is a consumer, the risk of accidental loss, accidental damage or accidental loss of the delivered goods passes to the customer at the time the goods are delivered to the customer or the customer defaults on acceptance. In all other cases, if we only owe shipping, the risk passes to the customer when the goods are delivered to the transport company.
6.4 If the ordered product is not available because we are not supplied with a raw material or product by our suppliers through no fault of our own (e.g. due to force majeure such as strikes, war and natural disasters), we are released from our performance obligations for the duration of the hindrance or can withdraw from the contract. Any existing, binding delivery periods will then be extended accordingly. In this case, we will inform you immediately and, if necessary, suggest delivery of a comparable product. If no comparable product is available or you do not wish a comparable product to be delivered, we will immediately refund you any purchase price you have already paid.
7. Offsetting and right of retention
7.1 The customer is not entitled to offset our claims unless the counterclaims have been legally established or are undisputed. The customer is also entitled to set off against our claims if he asserts complaints about defects or counterclaims from the same purchase contract.
7.2 As buyer, the customer may only exercise a right of retention if the counterclaims arise from the same purchase contract.
8. Retention of title
8.1 The goods remain our property until full payment.
8.2 We reserve ownership of the goods towards entrepreneurs until all claims against the customer have been fulfilled, even if the specific goods have already been paid for.
8.3 The customer must inform us immediately about third-party enforcement measures against the reserved goods and hand over the documents necessary for an intervention; This also applies to impairments of any other kind. Regardless of this, the customer must inform third parties in advance of the existing rights to the goods.
8.4 If the customer is an entrepreneur, he shall bear the costs of our intervention if the third party is not able to reimburse them.
8.5 If the customer is an entrepreneur, in the event that the reserved goods are resold, he assigns to us as security the claims against his customers arising from the transactions mentioned until all of our claims have been fulfilled.
8.6 If the customer is an entrepreneur, we immediately acquire ownership of the manufactured goods when the reserved goods are processed, transformed or combined with another item. This is considered reserved goods.
9. Warranty for material defects
9.1 We are liable for material defects in accordance with the applicable legal regulations, in particular in accordance with §§ 434 ff. BGB.
If the customer is an entrepreneur, we can choose between remedying the defect or delivering a defect-free item; This choice can only be made by notifying the customer in text form (also by fax or email) within 3 working days of receipt of notification of the defect.
We can refuse the type of supplementary performance chosen by the buyer if this is only possible at disproportionate costs.
9.2 With respect to entrepreneurs, the warranty period for goods delivered by us is 12 months.
9.3 The entrepreneur’s warranty rights require that he has properly fulfilled his obligation to inspect and give notice of defects in accordance with Section 377 of the German Commercial Code (HGB).
9.4 A guarantee shall only be deemed to have been assumed by us if we have designated a characteristic as “legally guaranteed” in writing.
10. Liability
10.1 Customer claims for damages are excluded. Excluded from this are the customer’s claims for damages arising from injury to life, body, health and from the breach of essential contractual obligations, as well as liability for other damages that are based on our intentional or grossly negligent breach of duty by our legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
10.2 In the event of a breach of essential contractual obligations, we are only liable for foreseeable damage that is typical for the contract if this was caused simply by negligence, unless the customer is claiming damages due to injury to life, body or health.
10.3 The restrictions in sections 10.1 and 10.2 also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them.
10.4 The limitations of liability resulting from sections 10.1 and 10.2 do not apply if we have fraudulently concealed the defect or have given a guarantee for the quality of the goods. The same applies if we and the customer have reached an agreement about the quality of the goods. The provisions of the Product Liability Act remain unaffected.
11. Transport damage
If goods with obvious transport damages are delivered, please complain about such errors as soon as possible to the deliverer and please contact us immediately.
Failure to make such a complaint or contact us will not have any consequences for their legal claims and their enforcement, especially warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.
12. Right of withdrawal
12.1 If the customer is a consumer, he or she has a statutory right of withdrawal in accordance with the instructions below. The exceptions to a right of withdrawal are regulated in Section 12.2.
There is a sample cancellation form in 12.3.
———————————————————–
Cancellation policy
Widerrufsrecht
You have the right to cancel this contract within 14 days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.
To exercise your right of revocation, you must notify us (Teigwarenfabrik Jeremias GmbH, Industriestrasse 13-19, 75217 Birkenfeld, Tel. 07231/94883-0, Fax 07231/94883-49,
E-mail webshop@jeremias.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to withdraw from this contract.
You can use the attached model revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract.
This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.
———————————————————
12.2 The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal also does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date has been quickly exceeded or for contracts for the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
12.3 We provide information on the sample revocation form in accordance with the statutory regulations as follows:
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back:
To: Pasta factory Jeremias GmbH, Industriestraße 13-19, 75217 Birkenfeld
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the
the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notifications)
Date
—————-
(*) Delete what is not applicable.
———————————————————
13. Contract text storage
We save the contract text and send you the order data and our general terms and conditions by e-mail. You can also view and download the AGB at any time here on our website.
14. Copyright
We have copyright on all pictures, films and texts published on our website. A use of the pictures, films and texts, is not permitted without our express consent.
15. Online dispute resolution platform
The European Commission provides a platform for online dispute resolution (OS), which you can find athttp://ec.europa.eu/consumers/odr/ We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
16. Final provisions
16.1 The law of the Federal Republic of Germany applies to the contracts between us and the customer, excluding the UN Convention on Contracts for the International Sale of Goods. The legal regulations regarding the restriction of the choice of law and the applicability of mandatory regulations, in particular the state in which the customer as a consumer has his habitual residence, remain unaffected.
16.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and us is our place of business.
16.3 The remaining parts of the contract remain binding even if individual points are legally ineffective. In place of the ineffective points, the statutory provisions apply, if available. However, if this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole will be invalid.
